About this role
This is a permanent, full-time IT support position in Tampines, working Monday to Friday during standard office hours.
Responsibilities
- Triage incoming IT requests by phone, email and walk-in, and log them in the ticketing system.
- Resolve desktop, laptop, printer, email and network problems at first contact where possible.
- Set up new user accounts, access rights and company devices, and remove access on exit.
- Maintain the asset register and keep spares, cables and peripherals in usable condition.
- Escalate unresolved or repeating issues to the infrastructure team with clear detail.
- Keep written how-to notes so common problems can be solved without escalation.
Requirements
- Diploma in Information Technology, Computer Studies or equivalent experience.
- One to three years of deskside or helpdesk support experience.
- Confident with Windows 10 and 11, Microsoft 365, Active Directory accounts and basic networking.
- Able to prioritise a queue of requests and keep users informed of progress.
- Clear spoken English and a calm manner under pressure; Mandarin is useful for some users.
- Willingness to work occasional after-hours support during major rollouts.
What we offer
- Basic salary of $2,800 to $3,500 per month, depending on experience.
- CPF contributions, paid annual leave and medical benefits.
- A permanent helpdesk role with a defined path into infrastructure or systems administration.
- Vendor training and certification support.